Terms of Use

Terms of Use

These terms govern your use of Patch Outbound, a service operated by Manu Labs, LLC that lets AI agents place phone calls on your behalf. Effective October 28, 2026.

1. Agreement

Patch Outbound (the “Service”) is provided by Manu Labs, LLC (“Manu Labs, LLC”, “we”, “us”). By verifying a phone number with the Service, connecting an AI agent or other software to it, placing a call through it, or otherwise using sales.patchmcp.com, you (“you”, the “user”) agree to these Terms of Use (the “Terms”) and to our Privacy Policy. If you do not agree, do not use the Service.

You must be at least 18 years old and able to enter into a binding contract to use the Service. If you use the Service on behalf of a business, you represent that you are authorized to bind that business, and “you” includes it.

2. The service

The Service is a hosted Model Context Protocol (MCP) server. When you connect an AI agent or MCP client (such as Grok, Claude, ChatGPT, Claude Code, Cursor or Codex) to it and ask that agent to make a call, the Service places an outbound telephone call from your verified phone number to a supported number in the Åland Islands, Albania, Andorra, Argentina, Austria, Belgium, Belize, Bolivia, Bosnia & Herzegovina, Brazil, Bulgaria, Canada, Chile, Colombia, Costa Rica, Croatia, Cyprus, Czechia, Denmark, Ecuador, El Salvador, Estonia, Falkland Islands, Faroe Islands, Finland, France, French Guiana, Germany, Gibraltar, Greece, Greenland, Guatemala, Guernsey, Guyana, Honduras, Hungary, Iceland, Ireland, Isle of Man, Italy, Jersey, Kosovo, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Mexico, Monaco, Montenegro, Netherlands, Nicaragua, North Macedonia, Norway, Panama, Paraguay, Peru, Poland, Portugal, Romania, Russia, San Marino, Serbia, Slovakia, Slovenia, Spain, St. Pierre & Miquelon, Suriname, Svalbard & Jan Mayen, Sweden, Switzerland, Ukraine, United Kingdom, United States, Uruguay, Vatican City, and Venezuela, subject to carrier availability, runs a real-time AI voice assistant that speaks with whoever answers in the selected supported language in pursuit of the objective your agent supplied, and returns the call's status, transcript, recording and a structured result to your agent and to your account pages.

The Service is intended for ordinary personal and business errands: booking or changing reservations and appointments, asking about hours, prices, availability or order status, following up on a request, and similar tasks. It is not an emergency service and must never be used to contact emergency services.

3. Your account

There is no separate sign-up. Your account is the phone number you verify with a one-time code delivered by text message or an automated phone call, and that number is the default outbound caller ID. With the phone workspace enabled, you may instead select an owned Patch number that is enabled and published for outbound calls. You represent that you own or are authorized to use that number, that it is a mobile number capable of receiving text messages, and that you will keep it under your control for as long as it is registered with the Service. Should the number pass out of your control, email leko@patchmcp.com so we can detach it from the account.

Your agent may hand you private, signed links to your account, call pages and checkout. Anyone holding such a link can act as you until it expires, so treat those links like passwords. You are responsible for all activity on your account, including by anyone you share a link, a session or a connected agent with. You can disconnect any connected app at any time from your account page.

4. Verification messages

Requesting a verification code authorizes that code only. Codes confirm control of your number when you connect, sign in, or confirm a request such as adding a number to the do-not-call list. They come from a number our telephony provider chooses. You may request an automated phone call instead of a text where offered.

Verification does not subscribe you to ongoing messages. Message and data rates may apply, and carriers are not liable for delayed or undelivered messages. For support, email leko@patchmcp.com.

5. Your responsibility for calls

You are responsible for every call placed through your account. This includes calls placed by any AI agent, MCP client, automation or other software you have connected, whether or not you reviewed, approved or were aware of the specific objective, destination number, context or timing before the call was placed, and whether the agent acted on your explicit instruction or on its own initiative. Calls go out from your number and in your name; as between you and Manu Labs, LLC, they are your calls.

In particular, you are responsible for:

The safeguards described in section 8 exist to reduce misuse. They do not shift any of this responsibility to Manu Labs, LLC, and the fact that a call passed screening or was placed at all is not a representation by us that it was lawful or appropriate.

6. Acceptable use

You may not use the Service, or allow an agent connected to your account to use it, to:

7. Recording and disclosure

Every call placed through the Service is recorded and transcribed. The default instructions tell the voice assistant to introduce who it is calling for and why, disclosing that the call is being recorded in the first spoken turn that advances the objective, including an answer, question or request. Brief introductory chatter or acknowledgment of a request to hold may come first. Where available, you can customize the introduction in your account’s agent settings; the recording disclosure remains required in the chosen call language. The default instructions also tell the assistant to confirm that it is an AI if asked. Should the person prefer not to continue, whether because of the AI or the recording, the assistant ends the call; should they ask for no more calls, it ends the call and their number goes on the do-not-call list for the whole Service.

By using the Service you consent to this recording, and you are responsible for the recording being lawful wherever the person you call is located. Some jurisdictions require every party's consent to record; the assistant's opening disclosure is designed to obtain it, but you must not use the Service where that disclosure would be insufficient.

8. Safeguards and limits

To protect the people who answer, the Service applies limits that you agree to and may not circumvent. We may change them at any time. Currently:

9. AI limitations

The voice assistant is an automated system with the limitations of current speech and language models. It can pick up words wrongly, draw the wrong conclusion, state something inaccurate, leave an objective unfinished, summarise a call incorrectly, or agree to something within the latitude your objective allowed but that you did not intend. Transcripts and structured results are produced automatically and can contain mistakes. Confirm directly with the other party any booking, price, time, commitment or fact you intend to act on. Do not use the Service for anything where an error could cause injury, legal exposure, or significant financial loss, and never for emergencies.

10. Plans, billing and cancellation

Free calls. Accounts with US or Canadian numbers receive 5 free calls to US or Canadian destinations, each capped at 5 minutes. Calls involving a number outside the US or Canada require a paid subscription from the first call. Verification and connection do not require a subscription. A free call is used only when someone answers and speaks; calls that go unanswered, reach a busy signal or voicemail, or end without the other party saying anything are not counted. We may change or withdraw the free allowances for new accounts at any time.

Paid plans. The paid plans are Starter ($10 a month) and Plus ($25 a month, with 3× Starter's usage allowance) and Pro Starter ($100 a month) and Pro Plus ($250 a month) and Pro Max ($500 a month). Each is a monthly subscription that includes an allowance of usage per billing period, which calls draw from. Usage is metered on what each call costs us to carry: a paid call includes telephone, AI and any number lookup costs incurred, including costs of unsuccessful attempts. We use reported costs where available and estimates otherwise, updating usage as cost information arrives. Carrier rates depend on the verified caller ID and destination, including surcharges, minimums and billing increments. Your account page shows the percentage of the period's allowance that is left. Unused allowance does not roll over. We reserve a one-minute estimate before dialing. During paid calls, measured activity and estimated provider costs are checked against the original billing period’s allowance every five seconds; calls end when that allowance is exhausted. Final costs can exceed that reservation; the full amount counts toward the original billing period and further calls are blocked when insufficient allowance remains. This does not trigger an additional card payment. Prices are in U.S. dollars and exclude any taxes we are required to collect.

Payment. Payments are processed by Stripe. By subscribing you authorize us to charge your payment method the plan price at the start of each billing period until you cancel. Moving from a lower plan to a higher one takes effect immediately, and the difference for the rest of the period is prorated and charged at that time. Moving to a lower plan takes effect at the end of the period already paid for: the higher plan's allowance stays until then, and nothing is refunded for it. If a payment fails we may retry it and may suspend calling until it succeeds.

Cancellation and refunds. You can cancel or change your plan at any time from the billing portal on your account page. A canceled plan, and its allowance, stay active until the end of the period already paid for, and no refund is given for the remainder of a period or for unused allowance, except where the law requires one or we choose to give one.

Price changes. We may change prices or plan contents. Changes to a plan you are subscribed to take effect at your next billing period after we give you at least 14 days' notice in your account or by email if we have one.

11. Third-party clients and providers

The AI agent or MCP client you connect (for example Grok, Claude or ChatGPT) is provided by a third party under its own terms; Manu Labs, LLC does not control what your agent decides to do with the tools the Service exposes. The Service itself relies on third-party providers for telephony, text messages and recordings, for the AI models that run and review conversations, for payments and for hosting; they are listed in the Privacy Policy. We are not responsible for the availability or conduct of these third parties, but we remain responsible to you for the Service under these Terms.

12. Intellectual property

The Service, its pages, software, design and documentation belong to Manu Labs, LLC or its licensors, and nothing in these Terms transfers them to you. We grant you a limited, revocable, non-exclusive licence to use the Service in accordance with these Terms. You keep whatever rights you have in the objectives and context you supply and in your calls; you grant us the licence needed to place your calls, produce transcripts, recordings and results, show them to you and your agents, and operate, secure and improve the Service. If you send us feedback we may use it without obligation to you.

13. Suspension and termination

You may stop using the Service at any time; to have your account removed, email leko@patchmcp.com from a channel we can tie to your number. We may suspend or terminate your account, refuse calls or disconnect agents at any time, with or without notice, if we believe you have broken these Terms, if a carrier, provider, regulator or law-enforcement body requires it, if your account creates risk for us or for the people called, or if we discontinue the Service. On termination, sections 5, 7, 12 and 14 to 17 survive, and amounts already paid are not refunded except as section 10 provides.

14. Disclaimers

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE”. TO THE FULLEST EXTENT PERMITTED BY LAW, MANU LABS, LLC DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT, AND ANY WARRANTY THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE OR SECURE, THAT CALLS WILL CONNECT OR ACHIEVE THEIR OBJECTIVE, THAT SCREENING WILL CATCH IMPROPER REQUESTS, OR THAT TRANSCRIPTS, RECORDINGS AND RESULTS WILL BE ACCURATE OR COMPLETE.

15. Limitation of liability

TO THE FULLEST EXTENT PERMITTED BY LAW, MANU LABS, LLC AND ITS MEMBERS, MANAGERS, EMPLOYEES, CONTRACTORS AND PROVIDERS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, GOODWILL OR OPPORTUNITY, ARISING OUT OF OR RELATING TO THE SERVICE OR THESE TERMS, HOWEVER CAUSED AND UNDER ANY THEORY OF LIABILITY, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. OUR TOTAL LIABILITY FOR ALL CLAIMS RELATING TO THE SERVICE WILL NOT EXCEED THE GREATER OF THE AMOUNT YOU PAID US IN THE TWELVE MONTHS BEFORE THE CLAIM AROSE AND FIFTY U.S. DOLLARS (US$50). SOME JURISDICTIONS DO NOT ALLOW CERTAIN LIMITATIONS, SO SOME OF THESE MAY NOT APPLY TO YOU.

16. Indemnification

You will defend, indemnify and hold harmless Manu Labs, LLC and its members, managers, employees, contractors and providers from and against any claim, demand, investigation, loss, liability, damage, fine, penalty, cost or expense (including reasonable legal fees) arising out of or relating to any call placed through your account or by an agent you connected, the objectives and context you or your agents supply, your breach of these Terms, or your violation of any law or of the rights of any person, including the person called.

17. Governing law and disputes

These Terms are governed by the laws of the State of Texas, without regard to its conflict-of-law rules. You agree to raise any dispute with us first, by email to leko@patchmcp.com, and to spend at least 30 days trying in good faith to settle it before filing a claim. Any dispute that is not resolved will be brought exclusively in the state and federal courts located in Texas, and you consent to their jurisdiction. To the extent permitted by law, you and we each waive any right to a jury trial and to bring or join a class or representative action. Nothing in this section prevents either of us from seeking an injunction or bringing a claim in small-claims court.

18. Changes to these terms

We may update these Terms. The effective date at the top shows the current version. For material changes we will give notice on sales.patchmcp.com, or by email if we have one, before the change takes effect; continuing to use the Service after that date means you accept the updated Terms. If any provision of these Terms is found unenforceable, the rest remains in effect. These Terms and the Privacy Policy are the whole agreement between you and Manu Labs, LLC about the Service. You may not assign them; we may assign them to a successor of the Service.

19. Contact

Manu Labs, LLC · leko@patchmcp.com. People who receive calls and want no more from any user of the Service can put their number on the do-not-call page at any time.